NetExchange Pro - Frequently Asked Questions

If you are attempting to access Net Exchange Pro from work, please contact your Systems Administrator or Home Office to verify whether or not your employer allows access to secure servers.

If you are attempting to access Net Exchange Pro from home, please contact your local provider so that they may put a trace on the root of your problem.

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When attempting to access a quote/my account information/place a trade, I am prompted with the message that the "Server is Busy. Please retry later." Is Net Exchange Pro down?

This is generally indicative of the fact that the Net Exchange Pro server is down. A Systems Administrator should be immediately contacted to remedy the problem. You will not be able to enter the site at this time. If you were already navigating around the site, you will not be able to access any function once the server goes down and you may be logged out of your account attempting to request any information.

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Why do I keep getting a "Java Script" error message when navigating around certain areas of the site?

Java is an object-oriented programming language designed to create software that will run on a web page.

If you are using any Netscape Navigator version 3.x browser, select "Network Preferences" from the "Options" menu along the top navigational bar of the browser. From here, click on the "Languages" folder and verify that the two fields located here—Enable Java Script and Enable Java—have been enabled.

If you are using a Netscape Communicator version 4.0 browser, select "Preferences" from the "Edit" menu along the top navigational bar of the browser. From here, click on the "Advanced" option. Verify that the boxes labelled Enable Java and Enable JavaScript have been populated with check marks.

If you are using any Internet Explorer version 3.x browser, take the following steps:

1. From the browser's top tool bar, select "View".
2. From the selections provided, choose "Options".
3. Click on the "Security" folder.
4. Verify that the box labelled "Enable Java Programs" has a check mark present. If not, click on the box to enable the JavaScript.

On some older versions of Microsoft's Internet Explorer, you can enable the JavaScript by completing the following steps:

1. From the browser's top tool bar, select "Preferences".
2. From the selections provided, choose "Languages".
3. Verify that the option boxes present here with references to Java and JavaScript have a check mark present. If not, click on the box to enable the JavaScript.

If you are using an Internet Explorer version 4.0 browser, please apply the following steps:

1. From the browser's top tool bar, select "View".
2. From the selection's provided, choose "Options".
3. Click on the "Advanced" folder.
4. Click on the Java entry.
5. Verify that the boxes labelled "Java JIT Compiler enabled" and "Java logging enabled" have a check mark present. If not, click on the box to enable this function.

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I am typing www.netxpro.com and I am receiving a message that your site certificate has expired. Why is that?

This is most likely due to an expired version of a browser. For example, if a user downloads a beta version of a browser, usually the user will only have 30-60 days to use that browser before it expires. If a particular browser has expired, then Net Exchange Pro will not be accessible to the investor. It is recommended that you download another version of a valid browser.

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I am typing www.netxpro.com and I am receiving a message that your address does not exist. Am I typing the correct address?

It is possible that one of the routers which is routing your transaction to Net Exchange Pro's servers from your local Internet Service Provider, for whatever reason, no longer recognizes www.netxpro.com as a valid address. This problem will need to be rectified immediately. It is recommended that you contact your local ISP so that they may place a trace on your transaction. Also, verify, in fact, that you are entering the valid Internet address.

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I am attempting to login to your site/go to your Internet site and receive the following message: "The URL you are attempting to access is no longer valid." Did your Internet address change?

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I am doing (X) and have received the following error message: "Your browser sent a message this service cannot understand." Am I using a good browser?

This message, unlike the others, however, may indicate that the investor's request has reached Net Exchange Pro's server, but it was not understood. Therefore, the investor may be accessing Net Exchange Pro via an unsecure browser OR whatever request was intended by the customer was not routed properly by one of the routers and was incomprehensible when it reached us.

The resolution should be first to contact Pershing's Help Desk to determine whether or not there is a problem with our servers. If all lines of communication are functioning from our point of view, please contact your local Internet Service Provider or your Home Office for assistance.