Frequently Asked Questions
How do I access the NetExchange Pro server?

I am at the login screen and I only see a box to enter the password, but I do not see a box to enter my ID (or vice versa). Why is that?

I am unable to access any information in the Portfolio or Trading sections of NetExchange Pro. Why is that?

When I am in my Balances screen, why is the date reflected from last week?

The screen I am looking at has not fully downloaded and not all information is being displayed. What is wrong?

Does NetExchange Pro charge for access or connect time?

How secure is your Internet site?

What level of encryption do you provide for your accounts?

How long before I get timed out of my Internet session with NetExchange Pro due to inactivity?

When I am in Order Status, why do I see all my orders as Pending in my account, even after I have selected the Refresh button?

Can I download any of my account information, quotes, history, etc. into Quicken or Excel?

When I login, I notice that your address changes from http://www.netxpro.com to https://www2.netxpro.com. Can I use this address from now on to access NetExchange Pro?

Can I retrieve LEAP quotes online?

What do the red and blue lines signify on your GIF charts?

How often are the Indices and Dow Jones graphs updated on your site?

I typed in the symbol 'RAY' to retrieve news stories on RayTech, but instead I was provided stories on a company called RayRock. Why is that?

I am trying to print XYZ page, but only the side bar with the buttons OR the lower screen is printing. Can I print this page?

What do the different values in the Thomson's CDA Investor Reports represent?

How do I access the NetExchange Pro server?

I am at the login screen and I only see a box to enter the password, but I do not see a box to enter my ID (or vice versa). Why is that? I am unable to access any information in the Portfolio or Trading sections of NetExchange Pro. Why is that? When I am in my Balances screen, why is the date reflected from last week? The screen I am looking at has not fully downloaded and not all information is being displayed. What is wrong? Does NetExchange Pro charge for access or connect time? How secure is your Internet site? What level of encryption do you provide for your accounts? How long before I get timed out of my Internet session with NetExchange Pro due to inactivity? When I am in Order Status, why do I see all my orders as Pending in my account, even after I have selected the Refresh button? Can I download any of my account information, quotes, history, etc. into Quicken or Excel? When I login, I notice that your address changes from http://www.netxpro.com to https://www2.netxpro.com. Can I use this address from now on to access NetExchange Pro? Can I retrieve LEAP quotes online? What do the red and blue lines signify on your GIF charts? How often are the Indices and Dow Jones graphs updated on your site? I typed in the symbol 'RAY' to retrieve news stories on RayTech, but instead I was provided stories on a company called RayRock. Why is that? I am trying to print XYZ page, but only the side bar with the buttons OR the lower screen is printing. Can I print this page? What do the different values in the Thomson's CDA Investor Reports represent?